Payment Terms & Cancellation Policy

We will require a £10 deposit for all treatments over £20 to secure your appointment. Spa Bookings will be required to pay 40% of treatment cost at time of booking. Large group Bookings will be required to pay 50% of treatment cost at time of booking to secure all appointments. We require at least 24 hours notice if you need to cancel a single appointment, and 7 days notice to cancel large group bookings. Failure to do so (or send someone in your place) will incur 50% of the treatment cost being charged.

Appointment Advice

  • Please inform Opulence Beauty Spa at the time of booking if you are receiving medical treatment as some treatments may require your doctors consent.
  • Please also make us aware if you are pregnant or suffer from any allergies.
  • Please bring swimwear when booking the Jacuzzi or sauna.
  • Please bring open toe footwear for polish application on toes.
  • Bookings can be made by phone, face to face, or email.
  • Vouchers must be presented for redemption at the time of appointment to avoid cash payment. If the value of the voucher is less than the value of the treatment(s) we reserve the right to ask for an additional balance to secure the booking.
  • We endeavour to send email reminders out (usually two days before the appointment date) but we hold no responsibility for failure to attend an appointment if email messages are not sent or received.
  • Certain treatments require a patch test with us at least 24 hours before an appointment. We are insured for children and young people under the ages of 16 to receive some treatments. However, we reserve the right to refuse treatment for a minor if we feel the treatment is unsuitable, inappropriate and dangerous or not recommended/covered by a manufacturer/insurer. We accept no responsibility for treatments carried out where we have been mislead about a person’s age.

Attending Your Appointment 

Please arrive at least 10 minutes prior to any treatment times booked to allow time to complete your consultation. Lateness for your appointment may shorten the length of your treatment(s).

We reserve the right to alter, refuse or terminate a treatment, without refund, in the event of:

· A client declaring a previously undisclosed medical condition that contraindicates their treatment/s.

· A client engaging in inappropriate behaviour or making inappropriate requests of a therapist

· A client abusing a member of staff physically, emotionally, verbally or in any other way

· A client being under the influence of alcohol, drugs, etc.

Certain treatments are contraindicated by some medical conditions

In some circumstance a client may waive their rights by signing a disclaimer stating that they are happy to continue with treatment despite being advised that there is a potential contraindication.  It is a client’s responsibility to raise medical conditions with us at the time of booking so that we can confirm the requested treatment is not contraindicated.

We are under no obligation to carry out a treatment that requires a patch test if one has not been carried out with us. In some circumstance a client may waive their rights by signing a disclaimer stating that they are happy to continue with treatment without a patch test.

We take no responsibility for damage to individual’s belongings whilst on the premises (we provide lockers with client only keys).

Your consultation form is a confidential document and its contents will not be disclosed to third parties unless  otherwise stated or in the event of fraud, illegal behaviour, etc. If your circumstances change (including name, address, contact details, medical conditions, etc) you must inform us. We take no responsibility for any errors or problems arising from a failure to advise us of a change.

We reserve the right to ask clients to leave if they or those accompanying them behave in an inappropriate manner or disturb the treatments of others in the Spa.

In the event that we ask a client to leave we will retain full payment for their treatment/s regardless of whether the treatment/s has been completed.